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Cancellation Policy

We want you to have peace of mind and know that you can book with confidence with Metro Hotels, Australia wide.


Many of our room rates are fully flexible, with varying cancellation periods. Please read each of the rate types carefully to ensure your booking meets your needs in terms of flexibility.


Guests who have booked via travel agents or third parties are advised to contact their booking provider for assistance and/or information on their policies should they need to amend or cancel their booking.


Should you have any further queries about our cancellation policy, please send us an enquiry online or call our team on 1800 004 321 (Australia) or 0800 003 486 (New Zealand).